ABOUT US
How do you reach out to someone in need? You first make sure that communication channels are open for anyone who needs it. After that you make sure that all concerns are sent to those who could address it best, at the soonest time possible, and with the least amount of stress and confusion from all parties involved. That's actually the short version of it, and you get to have that because we do the long version of it, so that you don't have to worry about it all. Partner with us now and remove all your troublesome contact center center complications, and let us handle it instead.
FEATURED RESOURCES
ON-LINE SHOPPING WITHOUT NETWORKS:
TAOBAO CLOUD CONTACT CENTER PROJECT
With more and more people going on online for shopping concerns, the demand for it also goes way up by way of IT needs, a need thankfully answered by Huawaei cloud contact center solutions, adding a host of features and capabilities to companies that offer online shopping services.
BANORTE - IVR UPGRADE IMPROVES CUSTOMER SERVICE
Banking concerns are definitely things that need a quick and decisive turn around to it. This is why Mexican financial services company Banorte looked to Genesys to create a solution for them that would allow for simplified and flexible infrastructure to help Banorte deliver continuous service 24 hours a day, seven days a week.
CONTACT CENTER STRATEGICALLY FORTIFIES AND INTEGRATES SECURITY
Institutions who outsource their contact center needs make a point to check the security capabilities and levels of the providers they deal with. Leading Brazilian contact center service provider Aec Centro de Contatos relies on McAfee solutions to keep their cyber security defenses up.
DRIVING CONTACT CENTER EXCELLENCE AND FINANCIAL PERFORMANCE
It goes without saying that any tool that improves customer satisfaction is crucial to have in a company's arsenal. Being who they are, eBay Enterprise knew that the customer-facing features offered by CFI software is sure to benefit them largely, leading to their partnership.